Amber Valentine Interiors

surprisingly affordable luxury

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TERMS AND CONDITIONS

 

Terms and conditions 


Amber Valentine Interiors

Amber Valentine Interiors trades as part of Zodiac Design and Films Ltd.

Registered office: 37 Warren Street, London W1T 6AD

UK company registration number: 3699541

VAT registration number: 945766084


General

By placing an order you are contracting with us under English Law and in so doing you are agreeing to these terms and conditions. We reserve the right to change and modify our products, website, prices, terms and conditions at any time without further notice. 


Bespoke Furniture

Our bespoke furniture is built to order, so all design specifications must be confirmed by email prior to manufacture.


Once a piece has been commissioned, full payment is due. If the customer wishes to amend an order after it has been placed we will do our best to accommodate any changes, but reserve the right to charge extra for any additional work or materials needed to effect such a change.


We reserve the right to alter dimensions to ensure robust manufacturing and comfort. Slight variations in dimensions can also occur due to materials in the manufacturing process, especially in soft furnishings, so we cannot guarantee exact dimensions. If the piece has to fit within a specific space, please let us know at the time of ordering.


Show House

Most of our furniture is available to view strictly by appointment only at White Croft, 53 Burgess Wood Road South, Beaconsfield HP9 1EL.


Payment

All prices quoted on the website are in pounds sterling and include VAT at the prevailing rate. We accept payment by cheque or BACS transfer.


Delivery

Delivery is quoted on an individual basis depending on what is being ordered, but starts at £30 and is typically £60 per item. If you buy several items, then a bulk discount will be quoted. Standard delivery is by pallet to your front door or garage and is dependent on vehicle access. The furniture will be delivered packed in protective materials, which will be left with the customer.


For an additional charge, typically £60, we can supply 2 men to unpack your furniture and place it in your room. Our delivery teams are helpful and can also move other items, remove unwanted furniture and packaging and can be arranged to come at a time to suit you, including evenings and weekends. Please call us with your requirements to make arrangements.


The quoted delivery date/time is an estimate, which we will diligently try to meet, but shall not be legally binding to the seller. It is in our interests to make delivery in the shortest possible time, but in the event of any delay to the delivery, we shall not be liable for any subsequent or consequential loss. Stock items are typically delivered within 2 weeks and bespoke items within 8 - 10 weeks.


Delivery access

It is the customer’s responsibility to ensure that it is possible to deliver the furniture they order. Please ensure you have considered how the item will be brought to the room and that it will fit where you want it to. We cannot accept returns just because the furniture does not get into or fit your room!


Please ensure that we have current email and mobile contact details, so we can contact you to arrange delivery. If we attempt to deliver but cannot do so, we reserve the right to charge for redelivery.


Our delivery drivers are required to wear (clean) safety boots, so please ensure that floor coverings are protected where necessary. Also, please consider the delivery route and ensure that any easily broken items are safely removed before we make your delivery.


Damaged or faulty goods

Please inspect your furniture on delivery and inform us immediately if there are any issues, before the goods are used in any way. If the packaging appears to be damaged please photograph this before unpacking. Do not sign to accept the furniture in good condition if it has been damaged!


Customer service

We pride ourselves on delivering excellent customer service: please call or email if you have any concerns or need advice. We will do our best to help! All our furniture is guaranteed against structural failure for 2 years. In the unlikely event of failure, please contact us either via email info@ambervalentine.co.uk or by telephone 01494 670769.


Interior design 

Amber Valentine Interiors offers a full interior design service. We can source a huge range of furniture and products and offer significant discounts on items we supply. Design is charged at £60/hour, but our design fee is often more than offset by the discounts we can achieve. Please contact us for more details via email info@ambervalentine.co.uk or by telephone 01494 670769.


Cancellation and returns

Any cancellations must be made in writing or by email. If you cancel an order you will be responsible for all costs incurred up to the point of cancellation. If a customer is unhappy with their furniture, we will always try to be helpful and to resolve any issues, but returns are accepted only at our discretion and may be subject to transport costs and restocking charges of up to 100% of the invoice value.


Soft furnishings

Some fabrics, including velvets and silks, can be marked by the slightest touch and we cannot accept liability for marks on these fabrics as a result of manufacturing. All fabrics are Fire Retardant to comply with current UK standards. Any fabric supplied by customers must meet these standards. If a fabric is not FR rated, it can usually be treated with FR spray or an inter-liner can be used - please call for more details.


Safety

Please ensure that large items of furniture (such as our Display shelves) are secured in place, usually by fixing to the wall, to avoid the risk of falling. We cannot be held responsible for the risk of falling furniture.


Legal Basis

Any contract between customer and Amber Valentine Interiors is governed by English Law.


 

   AMBER VALENTINE INTERIORS

  01494 670769  info@ambervalentine.co.uk